Ordering and Delivery options

Ordering Process

All orders are processed immediately during business hours or should orders be placed outside business hours they are processed immediately upon our return. Delays are only incurred when not all stock is available and has to be ordered in. Usually we will contact the customer to advise on any shortfalls and whether they would like part deliveries or are able to wait for the complete order. (We do not charge postage for the balance of any order that gets shipped out later due to unavailability at the time of the initial order). We strongly encourage that you provide your email address when ordering in case we need to contact you regarding your order.

Delivery within Australia

FREE SHIPPING WITHIN AUSTRALIA FOR A LIMITED TIME ON ALL NEW ORDERS (Offer excludes orders returned for refund, in this case items are refunded less postage cost of $8.95)

Orders Under $100

Express Post $8.95 flat rate - via Australia Post, delivery usually next day depending on your post code. Tracking of parcel is possible at www.auspost.com.au by entering parcel barcode number. There is no insurance option with Express post.

Registered Post $10.95 flat rate - via Australia Post, delivery 1-4 working days, these parcels are insured up to $100 in value.

Orders Over $100

Express Post $10.95 flat rate - via Australia Post, delivery usually next day depending on your post code. Tracking of parcel is possible at www.austpost.com.au by entering parcel barcode number. There is no insurance option with Express Post.

Registered Post $12.95 flat rate - via Australia Post, delivery 1-4 working days, these parcels are fully insured.

Delivery outside Australia

Registered Air Mail - Austalia Post costs depending on weight of order. All parcels are fully insured and can be tracked using the parcel barcode at www.auspost.com.au. The postage will be quoted prior to the order being confirmed and it will depend on the weight of your order and your destination.

Customs/Duty for overseas orders

Individual countries may impose import duties/taxes on goods entering the country. This amount varies from country to country and Moda Intima is unable to estimate what the charges may be. Usually parcels are randomly chosen by customs hence the unpredictable nature of whether you will be charged import duties or additional taxes.

Responsibility

Moda Intima cannot take responsibility for loss or theft of parcels where shipping method without insurance is chosen. Express Post parcels can only be compensated up to $50 for loss or theft according to Australia Post policy and it is to their discretion whether compensation will be granted. Should a parcel go astray Moda Intima will provide assistance in locating the missing parcel. Most likely it will end up being located at the nearest Post

Ordering process and delivery options

Office to the addressee. If this fails Moda Intima will submit a claim on behalf of the customer with Australia Post and will forward compensation upon receipt from Australia Post. As all claims require investigation by Australia Post prior to compensation being issued the procedure can take up to 6 weeks. From our experience over the past decade sending out all our parcels with Australia Post we are happy to admit that very rarely does a parcel go astray and when it does we have received compensation within 2 months and have been able to forward it on to the customer.