Returns Policy

Returns

We are happy to exchange, credit or refund any item which does not fit, it is unusable or is deemed faulty as faulty within 21 days of the purchase date on the original receipt. The item must be unworn, unsoiled, in the same packaging as sent and with labels still attached. We do not refund postage for exchange or refunded items but in the case of items that are deemed faulty we do refund postage. Please indicate if you would prefer a refund or would be happy with an exchange for another item, size or colour or a credit which may be used at a later date. Additional postage applies for exchanges that are sent out. Please see below returns procedure

Returns procedure

Goods may be returned to the address below with prior notice. Please contact our customer service department details below. When sending goods back please include the following details:

  • Reason for return
  • Items you wish to have sent as an exchange
  • Your contact details should there be any querie regarding your return
  • Your credit card details for refunds
  • Your full name and shipping address for exchanges

Please note we cannot be responsible for returns that do not reach us so please choose a delivery method that can be tracked such as registered post. We suggest you take out insurance depending on the value of your return and please keep all documentation in case you need to make a claim should your parcel no arrive.

Postal address

Moda Intima Lingerie
Returns Department
Shop 1/153 Military Road
Neutral Bay NSW 2089
Australia

Customer Service Department
Tel/Fax: +61 (02) 9953 9615
Email: info@modalingerie.com.au